Return & Refund Policy

Last Updated: September 17, 2026

We want you to feel confident when purchasing our multi-tools, outdoor equipment, and related products. If your purchase does not meet your expectations, eligible items may be returned within 30 days of delivery.

30-Day Return Window

You may submit a return request within 30 calendar days from the date your order is delivered.

To qualify for a return and refund, the following conditions generally apply:

The product must be unused and in new condition.

The product should be returned with its original packaging and included accessories.

Original labels, manuals, inserts, and other included materials should be returned when applicable.

The product must not show signs of misuse, excessive wear, scratches, modification, or accidental damage.

Proof of purchase or a valid order number may be required.

Returns that do not meet these requirements may be refused or may be subject to a partial refund.

Items That Cannot Be Returned

Certain products are not eligible for return or exchange, including:

Personalized or custom-made products

Products that have been used or modified after delivery

Products damaged as a result of improper use, neglect, or accidental damage

Items clearly identified as “Final Sale” or non-returnable at the time of purchase

Certain discontinued or specially packaged products

If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.

How to Request a Return

Please do not send a product to us before your return request has been approved.

To start a return:

Contact our customer service team at support@leatherman

Include your order number and the name of the product you would like to return.

Briefly explain the reason for your return.

If the product is damaged, defective, or incorrect, please include clear photographs showing the issue and the product packaging.

Wait for our team to review your request and provide return instructions.

Ship the item only after you receive return authorization and the appropriate return address.

Unauthorized packages may be refused or returned to the sender.

Return Shipping Costs
Returns for Personal Preference

If you are returning an item because you changed your mind, no longer need the product, or simply do not want it, you are generally responsible for the return shipping cost.

Original shipping charges are generally non-refundable.

Any applicable return shipping charges or deductions will be communicated before the refund is completed.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged during delivery, incorrect, or missing an expected item, please contact us as soon as possible.

After reviewing the issue, we may provide:

A prepaid return shipping label

A replacement product

A full refund

Another appropriate resolution

The specific resolution may depend on the circumstances and applicable consumer protection laws.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally processed within 5 business days after the return has been approved.

Refunds are normally issued to the original payment method used for the purchase.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders may be cancelled before they enter the shipping process. Once an order has been processed or shipped, cancellation may no longer be possible.

If your order has already been shipped, you may request a return after delivery in accordance with this Return & Refund Policy.

Exchanges

If you receive the wrong product or an item arrives defective or damaged, please contact us before returning the product.

Depending on availability, we may offer a replacement instead of a refund.

For ordinary product preference changes, we may require the original item to be returned before a replacement order can be arranged.

Warranty

Any separate product warranty is independent of this 30-day return policy.

Warranty coverage may apply to qualifying manufacturing defects or other issues covered by the applicable product warranty. Normal wear, misuse, accidental damage, unauthorized modifications, or other excluded conditions may not qualify.

Please contact customer service if you believe your product has a warranty-related issue.

Contact Us

If you have questions about returns, refunds, exchanges, cancellations, or warranty-related matters, please contact us:

Email: support@leatherman

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.